Meet Our Staff

If you have questions, concerns, or would like to schedule an appointment, please feel free to contact any of the MAP staff.  You may call our office at (212) 732-7897.



    Colleen recently graduated from Fordham University with a Masters of Science in Education, in Counseling and Personnel Services. Throughout her education at Fordham, she gained in classroom training and hands on experience working in various settings. Multiculturalism was a major focus throughout her time at Fordham, which she values as one of the major strengths of the program. She has worked with people from a variety of ages and backgrounds and was inspired through helping others make positive changes in their lives. She is devoted to the counseling field and is pleased to help others through troubles that work or life may hand to them. She looks forward to spending time with you and helping to further develop the network for union members! Contact Colleen

Ralph Garcia

    Ralph was born and raised in New York City.  He graduated from Queens College in 1978 and worked for eight years as a drug counselor in a detoxification ward.  He received a Master’s Degree in Social Work from Columbia University in 1987, with a special concentration in “World of Work?issues.

Ralph started as the job counselor for the JTPA Project in Sheet Metal Training (now called the WIA Project) in 1987, and became the Project Director in 1999.  During this time, these programs have recruited over one thousand people for entry into Local 28’s apprentice program. Ralph has provided intensive counseling and support services to the program's apprentices, most of whom have graduated and are presently employed as journeypersons.  He is especially proud of the positive economic impact the project has had on the lives of these apprentices and their families. Contact Ralph

Angelica Herrera

    Angelica obtained her Masters of Science in Education, Counseling, and Personnel Services from Fordham University in May of 2002.  Since that time, she has been a career counselor who has designed, facilitated, and conducted workshops to assist clients with obtaining and maintaining employment, and worked with clients individually.  Angelica's role with the Members Assistance Program is to provide counseling and supportive services to apprentices and mechanics.  She conducts presentations and orientations for new apprentices at the apprentice schools.  Although her primary focus is to provide services to apprentices and mechanics from Local # 28, the sheet metal union based in New York, she also provides counseling and supportive services to apprentices and mechanics from Local #25. Contact Angelica

Charlie Saunders

    Charlie Saunders is the court appointed Field Monitor for Local 28.  He is a long-time Local 28 member with vast experience.  He came into the trade as an apprentice in the 1960s and, over the years, has been tutor and has also been involved in the apprentice and mechanic selection process.  Currently, he serves as the Chairperson of the Four-Year Experience Board for both Local 25 and Local 28 and as the Field Monitor.

Charlie reports directly to the Special Master (David Raff, Esq.).  When he encounters a problem that involves a matter calling for the intervention of a Business Agent or other union official, he will immediately bring that matter to the attention of the appropriate official.

If you would like Charlie's assistance on a matter, or would like to bring a problem to his attention, you can reach him on Mondays and on Thursday afternoons (1-4 PM) at (212) 732-6718 ext. 227, or call the MAP switchboard anytime at (212) 732-7897 and they will find him in the field. Contact Charlie

Ken Toback

    Kenneth Toback is the Account Manager of the Members Assistance Program for Local #580 of the Ornamental Ironworkers Union.

Mr. Toback has over ten years of experience working with the above locals. He is a licensed state certified social worker. He has provided individual and group counseling with members from these respective unions. He has done extensive presentation work to both the pre-apprentices and apprentices.

In addition, Mr. Toback is a field advisor/adjunct professor for the Graduate Schools of Social Work for both Columbia and Fordham Universities. Contact Ken

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